SHOW VALUE --> With every customer or client interaction, it is important to
demonstrate the value that you or your company provides. Sometimes this will
be monetarily - such as ROI. Other times, it will be the "extras" that you provide
that your competitors do not. When is the last time your customers were pleasantly
surprised by you? Do your customers constantly refer others to you? If so, this is
one of the clearest signals that you are providing great value. If not, then maybe it's
time to reconsider the value that you are providing.
S: SERVE WELL --> There simply is no substitute for excellent service!
Unfortunately, it is such a rare commodity these days that one has to do little to rise
above the crowd of mediocrity. This is one of the simplest ways to gain market
share. How do you know if you are serving your customers well? Two ways: 1) They
keep coming back and 2) They go out of their way to thank you for your excellent
service.
E: ENJOY YOUR WORK --> It really is okay to whistle while you work! In fact,
studies show that you are much more productive when doing work that you truly
enjoy. It is also very evident to your customers if you truly love what you do.
It will come across in every interaction with your customers. Likewise, if you don't
enjoy your work, that too will be crystal clear to your (soon to be ex-) customer.
T: TRUSTED RESOURCE --> When times are tough (like now), it is more important
than ever to be the "Go To Guy" for your customers. In basketball, when there is
time for one last shot to win the game, they give the ball to their "Go To Guy".
Are your customers calling on you to help them win their game? Are you truly a
trusted resource - the first one they call to help solve their problems? If not, why
not?